Terms & Conditions of Sale

Effective Date: 17/02/2023

We are Funky Dory Love Limited (“Funky Dory”), a company registered in England and Wales under Company Number 12282169 and with our registered Office at 10 Shelley Grove, Loughton, Essex, United Kingdom, IG10 1BY We operate the website www.funkydorylove.co.uk (the “Site”). Funky Dory runs paid for Events where a ticket is required to enter; these are known as (‘Event’.

This page (together with our Privacy Policy, Event Terms & Conditions and Terms of Site Use), tells you information about us and the legal terms and conditions (the “Terms”) on which we sell each of the Goods listed on our Site to you.

Funky Dory are committed to providing you with Terms which are easy to understand and which are fair to you. Your statutory rights are not affected by anything contained in these Terms. For more information on your legal rights, contact your local Trading Standards Office or Citizens Advice Bureau.

These Terms and any contract between us for the sale of Goods to you (a “Contract”) are only in the English language.

1.0 DEFINITIONS

In this document, ‘we’, ‘our’ and ‘us’ refer to Funky Dory, and ‘user’, ‘you’, ‘your’ and ‘customer’ mean users of the Services. ‘Dispatch Confirmation’ means the date on which we email you to confirm our acceptance of your order and dispatch of the Goods. ‘Goods’/ ‘Item’ means the items which we agree to sell you, excluding Event tickets, see Event Terms and Conditions

2.0 USE OF OUR SITE

Your use of our Site is governed by our Terms of Site Use. Please take the time to read these, as they include important terms which apply to you.

3.0 HOW WE USE YOUR PERSONAL INFORMATION

We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

4.0 CONTACTING US

4.1 If you wish to contact us for any reason, email us at info@funkydorylove.co.uk or call on +442030111194

4.2 If we have to contact you or give you notice in writing, we will do so by email, or by pre-paid post to the address you provide to us when placing your order.

5.0 TERMS OF SALE AND OUR RIGHT TO VARY SUCH TERMS

5.1 These Terms shall apply to any order you place through the Site, to the exclusion of all other terms and conditions which you may purport to apply under any sales offer or purchase order. These terms supersede all previous agreements and understandings between us. By placing an order through the Site, you confirm that you have read and understood these Terms and our Privacy Policy in their entirety and you agree to be bound by them. If you refuse to accept these Terms, you will not be able to order any Goods from our Site.

5.2 We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed.

5.3 Every time you order Goods from us, the Terms in force at the time of your order will apply to the Contract between you and us. You should print a copy of these Terms for future reference. The Terms will also be made available for you to download when we send you the Dispatch Confirmation (defined below).

5.4 If we have to revise these Terms between the time you place your order and when we send your Dispatch Confirmation, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Goods or just the Goods you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Goods you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.

6.0 PLACING AN ORDER

6.1 Our Site’s pages guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.

6.2 All orders are subject to acceptance and availability. On placing an order you undertake that you are at least 18 years old, that all details you provide to us are true and accurate, that you are an authorised user of the payment method used to place your order and that there are sufficient funds to cover the cost of the Goods.

6.3 After you place an order, you will receive an order confirmation email from us acknowledging that we have received your order. This email is not an acceptance of your order; it is a confirmation that we have received your order. Our acceptance of your order is described in 6.4 below.

6.4 We will confirm our acceptance of your order to you by sending you an email that confirms that the Goods have been dispatched ("Dispatch Confirmation"). The Contract between us will only be formed when we send you the Dispatch Confirmation. Only Goods dispatched will be included in the Contract.

6.5 When placing your order we carry out a standard pre-authorisation check on your payment method. Payment will not be taken until your order has been accepted and a Dispatch Confirmation has been sent. Pre-authorised funds will not be available for your use. This normally shows as a pending payment, however contact your payment provider for further details on how this is presented in your account.

The hold will stay on your payment method until payment of the goods is processed on dispatch of your order. If you cancel your order prior to dispatch we will release the hold. Please note that your bank may take up to 30 days to release the pre-authorised funds. Once Funky Doryhas processed a refund or cancellation, we have no control over the timeframe in which the funds will be returned to you, or any further visibility of the transaction.

6.6 We may choose not to accept your order at our discretion for any reason whatsoever without liability to you. Examples of when we may not accept your order includes (but are not limited to): (i) instances where the Goods ordered are out of stock or are incorrectly priced or do not satisfy our quality control standards, (ii) where payment has been declined, or (iii) upon a failed security review. We will inform you if we choose not to accept your order by email and we will not process your order. If you have already paid for the Goods, we will refund you the full amount as soon as possible. If an item from your order is unavailable, it will not be substituted for an alternative product and you will not be charged for the item.

6.7 To protect our customers and for security reasons, we regularly perform security checks on online orders. All digital orders are processed using our payment processor and may be selected for review by our risk system. If your order has been selected for review, we may reach out to you and request additional information to validate your order such as a bank authorisation code and/or utility bill so we can verify your details. This security policy is in place for your protection. Should an order fail to pass the review, then the order will be cancelled, you will be sent an order cancellation email and your funds will be returned to your original form of payment.

If Funky Dory suspects or identifies fraudulent activity in violation of this Agreement, any law or regulation, or is likely to expose either Funky Dory or any other party to harm or loss, Funky Dory reserves the right to take the following actions, including but not limited to: (i) rejecting, cancelling, recalling or reversing the order; or (ii) taking any other appropriate steps to investigate the activity for security reasons.

7.0 CANCELLING AN ORDER

7.1 Please refer to clause 8 for further details on what to do if you wish to cancel the Contract after we send your Dispatch Confirmation and to clause 9 for our returns and exchanges policy.

8.0 CANCELLING A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS

8.1 This clause 8 applies to customers based in the UK who wish to cancel a Contract under the Consumer Contracts Regulations 2013.

8.2 You can legally cancel a Contract under the Consumer Contracts Regulations 2013 during the period set out in clause 8.3 below. This means that, during the relevant period, if you decide for any reason that you do not want to receive or keep an item you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from the Citizens' Advice Bureau or Trading Standards office.

8.3 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed. You can cancel the Contract up to 14 days after the day you receive your full order outlined in that Dispatch Confirmation.

8.4 To cancel a Contract, let us know that you have decided to cancel by a clear statement. To do this, email us at info@funkydorylove.co.uk

8.5 If you cancel your Contract we will:

(a) refund what you paid for the Goods. However, we are permitted by law to reduce your refund to reflect any reduction in the value of the Goods, if this has been caused by your handling them in a way which would not be permitted in a store or which is beyond what is necessary to establish the characteristics and function of the Goods. See clause 9.2 for information about what handling is acceptable and examples;

(b) make any refunds due to you without undue delay.

8.6 If you have returned the Goods to us under this clause 8 because they are faulty or described inaccurately, we will refund the price of the Goods in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us. However, we cannot accept liability for an item as faulty until it has been returned to us and we have inspected it to confirm it is faulty.

8.7 We will refund you on the original method of payment. If you used a gift card to pay for the Goods we will refund you to the first gift card used. If you made the payment using part gift card and part alternative payment, the gift card will be refunded before the others.

8.8 If an item has been delivered to you before you decide to cancel your Contract:

(a) then you must return it to us without undue delay and not later than 14 days after the day on which you let us know that you wish to cancel the Contract. Please see clause 8.9 for our returns address and further returns information. Please note that we may withhold your refund until we have received the Goods or you have supplied evidence of having sent them back to Funky Dory – whichever is the earlier;

(b) unless the item is faulty or not as described (in this case, see clause 8.6), you will be responsible for the cost of returning the Goods.

8.9 All items cancelled under the Consumer Contracts Regulations 2013 should be returned to:

Funky Dory Returns
Funky Dory
10 Shelley Grove
Loughton
Essex
IG10 1BY

You should return your items via a secure and insured delivery service as Funky Dory cannot accept responsibility for Goods not received. We recommend you keep your tracking number until your refund has been processed.

8.10 We are under a legal duty to supply Goods that are in conformity with this Contract. As a consumer, you have legal rights in relation to Goods that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 8 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

8.11 Where an item you returned is received by us 14 days after the day on which you let us know that you wish to cancel the Contract, under the Consumer Contracts Regulations 2013 we will issue you with a gift card for the appropriate amount.

9.0 REFUNDS AND RETURNS

9.1 Refunds
(a) If you want to return an online order for a refund via the original form of payment, you can do so by returning the item to our order centre (address below). You are able to return your order however you will pay the cost of return.

Funky DoryReturns
Funky Dory
10 Shelley Grove
Loughton
Essex
IG10 1BY

Please see the returns section below and our Returns page for further details on returning an item for a refund.

(c) Where an item you returned is received by us after this 28 day period, we will issue you with a gift card for the appropriate amount. Any items received or returned to us after this 28 day period will not be refunded and will be returned to you.

(d) Our Event locations are unable to accept returns of items purchased online.

(e) You also have a right to cancel a Contract under the Consumer Contracts Regulations 2013. Please see clause 8 for more information.

9.2 Exchanges
(a) If you are a UK customer and want to exchange an item for a different size or colour you can do so by returning the item to the Funky Dory order centre within 28 days of receipt. Any items returned for an exchange after this 28 day period will not be accepted.  You are able to exchange your order however you will pay the cost of return and re-shipment.

If you are attending a Funky Dory Event, we will accept returns and exchanges, providing we have the exchange item at the Event.  A valid ticket is required to enter the Event.

(d) Please see the returns section below and our Returns page for further details on how you can return an item for an exchange.

9.3 Returns
(a) Funky Dory cannot accept responsibility for Goods not received and a proof of signature is required to confirm receipt. We recommend you keep your tracking number until your refund has been processed.

(b) Your delivery costs will be refunded in the following circumstances:

• if you cancel your order before dispatch;
• if you return a faulty item;
• if we cancel your order due to stock availability or because the product is faulty on dispatch; or
• if you choose to cancel your order under the Consumer Contracts Regulations (in which case we will refund you the value of our least expensive delivery method). Please note that if you cancel your order under the Consumer Contracts Regulations you will not be able to use our free returns service but will have to pay the cost of returning the item to us.

Please note:

Delivery costs will not be refunded if you cancel your order after dispatch
9.4 Handling and conditions of returned goods
(a) Please take reasonable care when opening original packaging and, where possible, ensure it is returned along with the Goods.

(b) All Goods should be inspected and tried on with reasonable care being exercised.

(c) Items should be returned unused and in a resalable condition, with all garment tags and care labels still attached. If returned items do not match the items included in the original order or are damaged or soiled we reserve the right not to accept them and may send them back to you and/or refuse a refund.

(d) Where protective casings, protective boxes, dust bags and leather tags are provided with the Goods, these must be returned along with the Goods.

Please include the below details in the email to Customer Service so we can support.

Name
Address
Postcode
Phone number
Email address
Region: UK, EUROPE
Order Number or Receipt Number #
Describe the Issue

10.0 PROOF OF DELIVERY

10.1 Contact-free delivery is now standard and drivers may take a photo of the parcel as proof of delivery. This proof of delivery will be provided to the customer by the courier. Proof of delivery will vary per region. Customers may not be asked to sign for their parcels and an alternate proof of delivery may be provided by the carrier. Please use in-transit options to manage your delivery with your courier.

10.2 Please see options for managing delivery preference below:

10.2.1 UK Domestic Delivery: If you are not home at the time of delivery and have not provided specific instructions, your order, will by default, be delivered to a neighbour if available or returned to us.

10.3 All orders are security sealed prior to dispatch and under no circumstances should packages be accepted if the seals are broken or the packaging is damaged upon arrival. In the event that the seals are broken or the packaging is damaged, please immediately refuse the parcel and then contact Customer Service at info@funkydorylove.co.uk

11 Deliveries outside of the UK

Please note that, for deliveries outside the UK, we operate on a DDU (Delivered Duty Unpaid) basis. This means that:

(a) product prices for such destinations are exclusive of all taxes and duties, including UK VAT;

(b) you will be responsible for payment of any customs clearance expenses, import duties, sales taxes, brokerage fees and any other similar charges or fees imposed by the customs authorities of the destination country. Payment of these will be necessary in order to release your items from customs on arrival. Please note that we have no control over these charges and cannot predict their amount or offer a refund in the event that you are unable or unwilling to pay these charges;

(c) you are responsible for providing any information required by the customs authorities of the destination country to ensure the Goods are cleared. We recommend you contact the customs authorities of the destination country to determine a landed cost price for the items prior to placing an order and what information will be required to obtain release of the items from customs.

12.0 GIFT CARDS

12.1 Funky Dory gift cards are available between the values of £20 and £2000. Our gift cards can be redeemed online and at our Events in the same currency as your gift card. You are able to redeem up to 1 gift card per transaction across our Site. Please note that there will be a pre authorisation hold on your gift card redemption on completion of your online order. You will be charged once your order has been dispatched.

12.2 Sterling (GBP) gift cards can only be used on the UK Site. If you purchase your gift card on our Site, we’ll post the gift card to your chosen address, presented in a gift box, with a secure tracked shipping service under any of our delivery options. You may check your gift card balance on this page.

12.3 Gift card values or balances cannot be converted into different currencies.

12.4 Gift cards are non-refundable, non-exchangeable and not redeemable for cash unless otherwise required by applicable law.

12.5 Gift cards cannot be purchased at a discounted price during sales and promotions. They cannot be used to purchase other gift cards.

12.6 Unless contrary to applicable law, gift cards are valid for 24 calendar months from the date of purchase – this may vary regionally. Gift cards presented after expiry date will be treated as void and are non-refundable and non-exchangeable.

12.7 Funky Dory reserves the right to refuse a gift card it deems to have been tampered with, duplicated, damaged, resold, or which is otherwise suspected to be fraudulently reproduced or obtained. Funky Dory reserves the right to cancel, restrict or freeze any gift cards in its sole discretion where fraud or misuse is suspected or confirmed – this includes the need to carry out any further investigation and cooperation with law enforcement agencies.

12.8 Use of the gift card constitutes acceptance of these Terms. If you have any questions about gift cards please contact Customer Service at info@funkydorylove.co.uk

13.0 PRICE OF GOODS AND DELIVERY CHARGES

13.1 The price of the Goods will be as quoted on our Site at the time you submit your order. We take all reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system. However please see clause 14.4 for what happens if we discover an error in the price of Goods you ordered.

13.2 All prices shown currently exclude applicable VAT. Funky Doryreserves the right to include any applicable VAT when this becomes required.  The amount of applicable VAT will be shown before you confirm your order. If the rate of any applicable VAT changes between the date of your order and the date.

13.3 The price of an item does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to clauses 10 and 11 above and our Delivery page.

13.4 Our Site contains a large number of items. It is always possible that, despite our best efforts, some of the items on our Site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:

(a) where the item's correct price is less than the price stated on our Site, we will charge the lower amount when dispatching the item to you. However, if the pricing error is obvious and unmistakable, we do not have to provide the item to you at the incorrect (lower) price; and

(b) if the item's correct price is higher than the price stated on our Site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the item at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

13.5 Unfortunately, we cannot advise you in advance of any proposed reduction in prices or reimburse you the difference in the event that an item you order is subsequently reduced in price.

13.6 We may from time to time run special promotions or issue promotional codes. Unless otherwise expressly stated on the specific promotion, promotional codes cannot be used in conjunction with any other offer or promotion, cannot be used to purchase gift cards and can only be used against full price items. We reserve the right to change or terminate any promotion without notice at any time.

14.0 HOW TO PAY

14.1 You can only pay for items on our Site using any one of the following methods: debit card, credit card, Paypal, Apple Pay, Pay by Amazon, Funky Dory gift cards in Sterling (GBP) or any other methods which may be clearly indicated on our Site from time to time. Please note exclusions may apply with the availability of payment methods.

14.2 We accept the following debit or credit cards: Visa, Mastercard, American Express and Maestro. When you use a payment card you confirm that the card being used is yours or that you have been specifically authorised by the owner of the payment card to use it.

14.3 All payments are subject to validation checks and authorisation by the payment service provider. If the payment service provider refuses to authorise payment to us, we will not be liable for any delay or non-delivery. If you are a customer whose payment service provider is not denominated in Sterling or Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

14.4 If you choose to pay by PayPal, you will be directed to the PayPal site to log in using your PayPal credentials and review the amount to be paid before completing your purchase. Once this transaction is complete, you will then be returned to our Site.

14.5 If you choose to pay by Amazon, you will be directed to log in then to review the sum to be paid before completing your purchase. Once this transaction is complete, you will then be returned to our Site.

15.0 LIABILITY

15.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.

15.2 We only supply the Goods for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, meaning we only issue invoices that are addressed to customers, not businesses. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

15.3 We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

(d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

(e) defective products under the Consumer Protection Act 1987.

16.0 EVENTS OUTSIDE OUR CONTROL

16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 17.2.

16.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation: strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, severe weather conditions, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, adverse weather conditions, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

16.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a) we will contact you as soon as reasonably possible to notify you; and

(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

17.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Goods you have already received and we will refund the price you have paid, including any delivery charges.

17.0 OTHER IMPORTANT TERMS 

17.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

17.2 This Contract is between you and us. No other person shall have any rights to enforce any of its Terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

17.3 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

17.4 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

17.5 These Terms and any dispute or claim arising out of or in connection with such matters, their subject matter or formation (including but not limited to non-contractual disputes or claims) shall be governed by, construed and interpreted in accordance with the laws of England and Wales and you agree to submit to the non-exclusive jurisdiction of the English Courts.

17.6 Where these Terms are translated into languages other than English in the event of any conflict or inconsistency the English language Terms shall prevail.

17.7 We reserve the right to bring proceedings in the Courts of the:

(a) country of your residence;

(b) location of your access or use of the Site;

(c) location of any breach by you of these Terms; and/or

(d) location of your authorisation of any of the above acts.

17.8 You acknowledge and agree that damages alone would not be an adequate remedy for any breach of the terms of these Terms. Accordingly, we shall be entitled to the remedies of injunction, specific performance or other equitable relief for any threatened or actual breach of the terms of these Terms.

18.0 DELIVERY ISSUES

If you have not received your order or item(s), please check the tracking details provided in the dispatch email to locate your parcel.

Some items may be delivered separately due to being sourced from a store and will take longer.

Check the communication from the delivery team regarding your delivery, and where necessary, provide any necessary information for the successful delivery of your parcel.

18.1. UK Domestic Delivery: If you are not in at the time of delivery and have not provided specific instructions, your order, will by default, be delivered to a neighbour if available or returned to Funky Dory

In the event that the delivery has been lost, damaged in transit or is missing item(s), Funky Dory will open an investigation on your behalf.

Funky Dory can raise an investigation for orders within 25 days of dispatch.

1. Per industry standard practice, you will be required to complete a Declaration Form which enables Funky Dory to open the investigation with the courier. This will be sent to you via email by Customer Service. We are unable to open an investigation without a completed Declaration Form.
2. The data provided in the Declaration Form is essential for the delivery team to undertake their investigation effectively. If information is omitted or inaccurate, then this will result in delays to the processing of your claim.
3. Funky Dory will await the outcome of the investigation and use information from our distribution centres and/or store network to provide an outcome to your claim. This can take 10 business days and may take longer during busier periods.
4. All claims will be evaluated individually, and outcomes are made according to the delivery and returns policies, the terms of sale and the findings of the investigation.
5. Funky Dory cannot accept liability for claims where sufficient evidence of successful delivery to the correct address has been demonstrated. For the avoidance of doubt, this also includes evidence of (without limitation) safe place delivery, photographic evidence, geolocation and adherence to the delivery preferences and instructions selected by the customer.

18.2. Returns issues (UK domestic orders):

If you have not received your refund, review your returns tracking number to confirm the location of your returned parcel. For UK returns, the Royal Mail Centre is not the final destination and may take between 3-5 working days to be delivered to the Funky Dory order centre. This can take longer during busy periods.

If the return cannot be located, contact Customer Service at info@funkydorylove.co.uk  for advice on next steps.

In the event that the delivery has been lost, damaged in transit or is missing item(s) Funky Dory will open an investigation on the customer’s behalf.

1. Per industry standard practice, you will be required to complete a Declaration Form which enables Funky Dory to open the investigation with the courier. This will be sent to you via email by Customer Service. We are unable to open an investigation without a completed Declaration Form.
2. The data provided in the Declaration Form is essential for the team to undertake their investigation effectively. If information is omitted or inaccurate, then this will result in delays to the processing of your claim.
3. Funky Dorywill await the outcome of the investigation and use information from our distribution centres and/or store network to provide an outcome to your claim. This can take 10 business days and may take longer during busier periods.
4. All claims will be evaluated individually, and outcomes are made according to the delivery and returns policies, the terms of sale and the findings of the investigation.
5. Funky Dory cannot accept liability for claims where sufficient evidence of successful delivery to the correct address has been demonstrated by the courier. For the avoidance of doubt, this also includes evidence of (without limitation) safe place delivery, photographic evidence, geolocation and adherence to customer delivery preferences.

19.0 GOODS PURCHASED AT A FUNKY DORY EVENT

19.1 Returns policy

a) Refunds

Should you need to return anything purchased at a Funky Dory Event please:

• bring your item to the next Funky Dory event, or;
• return your goods in the same way as outlines for online purchases
• return your items unworn/unused and in the same condition you received them with their original packaging and all tags and labels attached; and
• return your item(s) within 28 days.

b) Exchanges

Should you need to exchange anything purchased at a Funky Dory Event, please:

• bring your receipt to exchange you items for another item or a gift card;
• return your items unworn/unused and in the same condition you received them with their original packaging and all tags and labels attached; and return your item(s) within 28 days.